Register a Mobile Device

Print users can release and submit documents from a secure printer using the HP Secure Print mobile app. The app is available for iOS and Android mobile devices.

Step 1: Download and install the HP Secure Print mobile app on your mobile device.

Download the HP Secure Print mobile app from the Apple App Store(iOS) or Google Play Store (Android).

Step 2: Register your email address

Register your email address for HP Secure Print if you haven't already done so. Registering your email address is primarily about establishing your identity within the Secure Print system. It links your user account to the system so that it can recognize you when you submit or release print jobs.

The way in which users register for Secure Print depends on the authentication provider set up in the Settings screen.

Note: With Active Directory Authentication, users simply send documents to the Secure Printer. User registration is not required.

Step 3: Register your mobile device

The process of registering a device varies depending on your authentication method.

  • Internal or Active Directory Authentication

    • Requires a Print Scout to be installed.

    • Users must scan a QR code to sign in and register their mobile devices.

  • OpenID Authentication

    • Users can register their mobile devices by entering their email address. The email address must already exist in the HP Insights, whether through user registration, user import, or SCIM import.

    • If a Print Scout is installed on user workstations, users also have the option to scan a QR code to register, similar to other authentication methods.

Option A: Register using a QR Code

QR code registration via Print Scout is a supported method for enabling Secure Print on mobile devices. When Print Scout is installed on a user’s workstation, it allows users to scan a QR code to sign in and securely link their mobile device to their account.

  1. On a workstation with Print Scout installed, right-click the HP Secure Print desktop app icon and select Register a Mobile Device to begin the registration process.

  2. This will open the Register a Mobile Device dialog box, displaying a QR code.

  3. In the mobile app, after reviewing the Privacy Statement, click Continue, then select your region. Tap the menu icon (three horizontal lines, typically located in the top-left corner) to display additional navigation options.

  4. Select the Print Scout QR Code option.

  5. The Device Activation screen appears. Use your mobile device to scan the QR code shown in the dialog box on your workstation.

    You will see these messages "Please wait while we register your device..." and "Please wait while we retrieve settings".

  6. After a successful mobile device registration, you will be redirected to the mobile app and should now have access to the app’s features and functions.

  7. Walk up to a Secure Print enabled printer and then using your mobile device, scan the QR code attached to the printer to release the test page.

Option B: Register with Email Address

For SSO to work on mobile app, user accounts must already exist in the HP Insights, whether through user registration, user import, or SCIM import.

Note: Logging out of the mobile app will require users to re-register their device with HP Secure Print.

  1. Open the mobile app. After reviewing the Privacy Statement, click Continue.

  1. Enter your email address, choose your region, and then click Sign In.

  1. After a successful device registration, you will be redirected to the mobile app and should now have access to the app’s features and functions.

  2. Walk up to a Secure Print enabled printer and then using your mobile device, scan the QR code attached to the printer to release the test page.

Related Topic:

Printing documents using the Secure Print Mobile App